PRIVACY POLICY

Outperform Fitness Pty Ltd
ABN 86 643 088 760
Trading as Battle Ready Online Training
Australia

Effective Date: 24 Feb 26

1. INTRODUCTION

Outperform Fitness Pty Ltd ("we", "us", "our") is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our website, enrolling in our programs, or providing your information, you agree to the terms of this Privacy Policy.

2. WHAT INFORMATION WE COLLECT

We may collect personal information including:

  • Full name

  • Email address

  • Phone number

  • Date of birth

  • Billing details

  • Payment information (processed via secure third-party providers)

  • Health and fitness information provided during onboarding

  • Emergency contact details

  • Communication records

  • Testimonials or progress updates

  • Marketing preferences

We may also collect:

  • Website usage data

  • IP address

  • Device information

  • Cookies and analytics data

3. HOW WE COLLECT INFORMATION

We collect personal information when you:

  • Submit a lead form

  • Enrol in Battle Ready Online Training

  • Subscribe to newsletters

  • Complete health screening forms

  • Communicate with us

  • Participate in coaching

  • Use our website

Information may be collected directly from you or via automated technologies such as cookies and analytics tools.

4. WHY WE COLLECT YOUR INFORMATION

We collect personal information to:

  • Deliver online coaching services

  • Process payments

  • Provide customer support

  • Monitor training progress

  • Assess health and safety suitability

  • Communicate program updates

  • Send marketing communications

  • Improve our services

  • Comply with legal obligations

We only collect information reasonably necessary to provide our services.

5. HEALTH INFORMATION

Health information collected during onboarding is considered sensitive information.

By providing this information, you consent to us using it for:

  • Assessing suitability for training

  • Tailoring coaching support

  • Risk management

We will not disclose health information except as required by law or with your consent.

6. MINORS (UNDER 18)

Where participants are under 18 years of age:

  • Personal information may include parental details.

  • The minor confirms parental consent has been obtained.

  • Parents may request access to their child’s personal information.

7. PAYMENT INFORMATION

Payments are processed securely via third-party providers such as Stripe.

We do not store full credit card details on our servers.

Payment providers handle financial information under their own privacy policies.

8. MARKETING COMMUNICATIONS

We may send:

  • Email newsletters

  • Program updates

  • Promotional offers

  • Educational content

You may unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us.

9. DISCLOSURE OF INFORMATION

We may disclose personal information to:

  • Payment processors

  • Coaching staff and contractors

  • IT and hosting providers

  • Marketing software providers

  • Legal or regulatory authorities where required

We do not sell personal information to third parties.

10. DATA STORAGE AND SECURITY

We take reasonable steps to protect personal information from:

  • Misuse

  • Interference

  • Loss

  • Unauthorised access

  • Modification or disclosure

Information is stored using secure digital systems and password-protected platforms.

However, no online system can guarantee absolute security.

11. COOKIES AND ANALYTICS

Our website may use cookies and analytics tools to:

  • Track user behaviour

  • Improve website performance

  • Measure marketing effectiveness

You may adjust your browser settings to disable cookies, though this may affect website functionality.

12. ACCESS AND CORRECTION

You may request access to personal information we hold about you.

You may also request corrections if information is inaccurate or incomplete.

Requests can be made via the contact details below.

13. DATA RETENTION

We retain personal information only as long as reasonably necessary for:

  • Service delivery

  • Legal compliance

  • Business record keeping

When no longer required, information will be securely deleted or de-identified.

14. COMPLAINTS

If you believe we have breached the Australian Privacy Principles, you may contact us.

We will respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

15. CONTACT DETAILS

Outperform Fitness Pty Ltd
ABN 86 643 088 760
Email: info@outperformfitness.com.au

Phone: 0483 915 908Website: www.outperformfitness.com.au

16. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.